To many businesses, adding an answering service line to the operations budget appears counter-productive. But what if hiring an answering service meant that your business would generate more profit? When you take that fact into account, call center outsourcing is suddenly cast into a different light.
Many businesses are astonished at just how quickly outsourcing their telephone support increases their profit potential. The ways businesses gain sales and increase profitability become clear once you see benefits of hiring an answering service:
Affordability. Surprisingly, answering services do save businesses money by providing a viable alternative to hiring additional staff. Hiring live operators instead of additional staff saves companies thousands of dollars in salaries and benefits per new hire. Live operators also help stressed, overworked employees. If your employees are taking on additional responsibilities, plus answering the phones for routine sales and customer support, chances are they're doing at least one other important function less efficiently Contracting with an answering service lessens employee stress by decreasing workload, allowing staff to focus on higher priority tasks.
Service Plan Variety. Great answering services provide a a wide range of services to fit each client's specific needs. Not only will they provide basic call answering and forwarding, they'll also provide more advanced services like order-taking, RSVP registration, and appointment scheduling.
Professional Image. Many businesses don't have time to immediately answer all of their incoming calls and employees are tempted to let every call go straight to voicemail. By using answering services, calls will always be answered by a professional live operator acting as your company's live virtual receptionist. Live operators are able to answer all callers, including those that only need to leave a message. When customers hear a live professional voice, they automatically assume two things: that the company personally cares about each caller and that they have the financial means to do so. This gives the company a larger than life, professional image.
Although it may seem initially like answering services are an unnecessary expense, in reality, answering services save businesses money. Using answering services as a cost-effective tool is becoming more and more popular as savvy business professionals realize their vast potential.