Almost as quickly as phone lines began spreading throughout cities and towns all over the United States, enterprising mom and pops everywhere created telephone answering services. They found a niche and filled the void when their subscribers weren't able to answer their own phone lines. They focused on emergency notification for their subscribers.
Fast forward years ahead and you'll see that your local reputable answering service has evolved from a small business into a call center focused on helping companies reach their full sales and support potential. Many vendors have carved out a niche market in emergency services.
Emergency answering services have come a long way since their inception, providing not only 24 hour call answering but also keying orders, checking customer payments, and immediately notifying businesses of priority alerts. Although people commonly attribute emergency answering services as restricted to the medical field, these companies serve businesses in industries like:
Property Management. Since property management companies specialize in tenant-landlord relations, emergency answering services are especially important to landlords. From water main breaks to power outages, emergency providers can immediately forward the call to the appropriate party, even recording the call for future records.
Retail Businesses. Anyone who says retail businesses can't have real emergencies hasn't worked in sales. Emergency answering services receive the calls from alarm monitoring companies in the middle of the night and then contact the on-call personnel that you've chosen to handle the situation. This same vendor can also support your company order line and help sell your products and services, especially when your incoming lines are flooded with customers and clients. If you need to recall a product, your emergency answering service can help you set up a recall line that will log all the incoming call information that you need to manage the recall.
Funeral Homes and Services. In an industry that is so essential, it's especially important that everything runs according to schedule. Kind, compassionate voices are a must, as well as an understanding of the business side of the funeral industry. Great answering services will be there to immediately relay messages and directly transfer calls to your funeral home on-call personnel from the early morning to late night hours.
Emergency answering services aren't just for those in the medical field; they are a great asset to any business that receives after-hours priority calls. Contracting with an emergency answering service ensures that businesses achieve peace of mind, knowing that they can reliably connect with clients and customers at all hours of the day.